Wireless Coverage Solutions Designed for the Demands of Hospitality
Support Guest Satisfaction, Staff Communication, and Smart Property Systems
Wilson Connectivity systems deliver strong, uninterrupted cellular signal across hospitality environments—ensuring guests can stream, work, and communicate effortlessly throughout their stay. Behind the scenes, our solutions support seamless staff coordination, smart property systems, and enhanced safety operations. From lobby to rooftop, room to conference center, Wilson’s future-ready systems help hospitality businesses improve operational efficiency, exceed guest expectations, and remain competitive in an increasingly connected world.
Signal Solutions Built for the Hospitality Industry
Guest Experience
Strong, consistent cellular coverage enables guests to stay connected—from streaming and video calls to remote work and travel logistics. Seamless wireless service throughout the property helps meet rising expectations and contributes to positive reviews and repeat visits.Staff Communication
Establishing and maintaining reliable communication between hospitality staff is paramount. Often times staff members use personal cell phones to stay connected throughout the day and across the various parts of a property. Wilson Connectivity solutions enhance and distribute the consistent signal necessary to keep staff connected wherever their day takes them.
Wilson Connectivity DAS Solution Resolves Connectivity Challenges for Hyatt Place Houston
Hyatt Place Houston, a seven-story hotel in Katy, faced serious cellular connectivity challenges on its lower levels, particularly the first floor. The issue stemmed from a combination of distance from nearby cell towers and structural interference. To resolve the problem, the hotel partnered with a Wilson Connectivity certified integrator, who conducted a site survey and installed three repeaters. As a result, signal strength and coverage throughout key guest and operational areas dramatically improved, ensuring a better experience for both visitors and staff.
- First-floor cellular signal registered as low as -110 dBm, making mobile service nearly unusable
- Structural elements and tower proximity contributed to the poor reception
- Post-installation, signal strength increased to approximately -70 dBm
- Coverage now reaches the lobby, meeting spaces, hallways, and parts of the second floor
Hospitality Connectivity Solutions
Holiday Inn Express and Suites Improves In-Building Cellular
A Holiday Inn Express in Houston struggled with poor cellular reception in guest rooms and hallways, leading to frequent complaints and operational challenges for staff. After installing Wilson Connectivity system across key floors, the hotel experienced a dramatic improvement in signal coverage. Guests enjoyed reliable connectivity throughout the property, and staff communication became seamless, boosting overall satisfaction and efficiency.
- Wilson Connectivity solutions compatible with 3G, 4G, and low-band 5G were deployed on multiple floors
- Post-installation, dead zones were eliminated and wireless reception became consistent throughout the hotel
- Staff operations notably improved, with now-uninterrupted cellular communication across the entire building
Wireless Connectivity Solutions for Hospitality
See how industry-leading solutions from Wilson Connectivity support the needs of the hospitality industry.
Related Resources
Ready to put 5G to work in your facility?
Let’s start with a site assessment, a network model based on your needs, and an implementation plan that doesn’t disrupt your operations.
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